The Wag List

Pawprint of Approval!

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General Terms and Conditions

THE WAG LIST “T.W.L.”

Managing Director: Evangeline WATEL
                   
SARL
Head Office: 42 avenue Bugeaud, 75116 Paris, France
RCS Paris 505 353 532
V.A.T number: FR 78505353532
CNIL declaration number: 1327211
Tel. nr.: +33(0)1.70.68.16.33
e-mail: contact@the-wag-list.com
website: www.the-wag-list.com

Co-Founders: Evangeline WATEL & Frida PETERS

Applicable law – Litigations

Use of this site constitutes your agreement to follow and be bound by French law.   The General Terms and Conditions are presented in French on the French version of this website, and in English on the English version of this website.
It is the responsibility of the foreign customer to verify with local authorities the rights to use the products that he/she plans to order; the responsibility of T.W.L. cannot be assumed in case of non-respect of rules and regulations of a foreign country in which the products are delivered.  The items proposed on the website of T.W.L. are proposed under the framework of the regulation of e-commerce under suspensive conditions, as laid out in the articles L 121-16 to L 121-20 governing the Consumer Code and by the present General Terms and Conditions of sale.

Product presentation

The characteristics of the products displayed for sale are presented under “The Catalog” section of our website. The texts and photographs are not contractually binding. THE WAG LIST assumes no liability or responsibility for any errors introduced to the contents of this website. All texts and images presented on the site of T.W.L. fall under copyright and intellectual property laws, their reproduction, even partial, is strictly forbidden.

Duration of sale

The sale of products is subject to availability of stock. Shall products become unavailable after an order has been placed, but before the relevant products are dispatched, the client will be informed as soon as possible of this unavailability via e-mail.

Product price

Prices on this website are indicated in Euros, V.A.T. included. Shipping charges are not included in the price. The amount of V.A.T. is specified at the time of the selection of a product. Cost of shipping will be presented in the checkout process prior to finalizing the order. The cost of shipping varies according to weight, size, value of the objects, and/or their destination.

Should the order placed be delivered outside of the European Union, the client will be responsible for paying additional charges for import duties and taxes which are not included in the price posted on the website. THE WAG LIST reserves the right to modify prices or remove affected items at any time, however products ordered shall be invoiced based on the price in effect at the time at which the order is received (subject to availability).

Order

The customer confirms his/her order when clicking on the link “Confirm your Order”.  A “Summary of Your Order” will appear once the General Terms and Conditions have been accepted.  Before this acceptance, the customer can verify and change all the elements of his/her order, and thus correct possible errors pertaining to the order.

THE WAG LIST will send an e-mail confirming the transaction; the information therein will give a summary of the order and the rights to cancel the order placed.

The information recorded by THE WAG LIST constitutes the proof of the transaction, its content, and the date of the order.  This information is archived by THE WAG LIST under legal conditions and timeframes; the client can access this information by contacting Customer Services.

Payment

Payment is made online by the means of a credit card transaction.  The invoice appears on the screen once the client has confirmed his/her order.  The client is given an opportunity to print the invoice.

THE WAG LIST uses a secure payment system processed through the bank of Credit Agricole and their “E-Transaction” encryption procedure.

In case of non-payment, specifically the refusal of the customers’ bank to honor the transaction, T.W.L. can terminate the sale by full rights without delays or notices, and can demand full restitution from the client of the expenses relating to the merchandise and the object of the transaction.

Delivery

Available products shall be delivered, in Metropolitan France, within a timeframe of approximately 7 days and maximum 15 days, counting from the certification from the bank of proof of payment by credit card.

These timeframes are only indicative and cannot give rise to payment of indemnities to the client, nor constitute a reason for the client to cancel the order.

The cost and risk of transportation is borne by the client.  In case of damage or error noticed, the client must note his/her objections on the parcel acceptance form, and will reconfirm these observations within the 3 days following delivery, by registered mail with proof of signature, addressed to the carrier.

Customer Services

For further information, questions and/or complaints, the customer can turn to the Customer Services of THE WAG LIST,  Monday through Friday, from 1-6pm.    

Address:  42 avenue Bugeaud, 75116 PARIS, France.
Tel. +33(0)1.77.32.92.63
E-mail:  contact@the-wag-list.com

Satisfied or Reimbursed

The customer has 7 days from receipt of the product to return the product, at his/her own cost.  The client shall be reimbursed the price of the product within a month of the return of said product to THE WAG LIST.  Nevertheless, product returned incomplete, damaged, or product that has signs of wear will not be accepted.

Data confidentiality

Personal information provided by the client to THE WAG LIST will not be divulged to third parties, but are only used internally to process the order and to support and personalize communications via e-mails and newsletters. In accordance with the law of 78-17 of January 6th, 1978, the client may exercise his/her right to access their file and to rectify or suppress information relating to him/her. To exercise this right, the client may address his/her request to the Customer Services of THE WAG LIST.

Who are we?

The Wag List online boutique was founded by two dog-loving people. In close contact with dog-breeders, veterinarians, dog-trainers, through personal experience, professional advice, and speaking with other dog owners we put together a list of products we believe will satisfy numerous dogs and their owners whether it be during walks, traveling, playful activities, or even help ease the pains and aches of old age.

We are sure that other dog-owners out there will find what they’re looking for in our online boutique. The Wag List is your dog’s Wish List, for we’ve already gotten the Pawprint of Approval from our dogs!

What does The Wag List sell?

The Classics: These are dog accessories that all dog owners need. Have you just brought home a new puppy? You will need food and water bowls, a collar or harness and a leash for your daily walks, toys to keep your dog busy but also help your puppy through the teething stages. Don’t underestimate the importance of an I.D. tag should your dog run away or get lost. When you’re outside, remember to keep the streets clean – use a poop-bag, pick up after your dog!

Off-Beat Items: Accessories here are more unusual than the classics. For example, collars are often hand-made, more fashionable, bowls are especially esthetic, therapeutic dog beds or even dog beds in the shape of cars, but you’ll also find life-jackets for your dog, boots designed to protect the paws from snow, salt or rough rocks, reflective collars and leashes so that your dog is more visible at night… and have you thought of protecting your car from dog hairs, drool and mud? How about a car seat cover or other on-the-road travel gear to make your pets' and your life easier? Come rain come shine, your dog will need to go outside. A raincoat or jacket helps keep dogs, young, old, and fragile, dry and warm!

Grooming & Well-being: Every dog needs a minimum of grooming, and a large majority of them need breed-specific care. Here you’ll find brushes, shampoos, all-natural products and supplements that will help your dog feel better. Are you avoiding giving your dog a bath because it’s so difficult and time consuming? You’ll find accessories for the bath here, such as micro-fiber towels that will dry your dogs’ coat twice as fast, shampoo mitts that will help you with the de-shedding of your dogs’ coat or even bath mats so that your dog doesn’t slide.  For a quick fix, why not just use the paw plunger?

Gift Section: Treat yourself or your friends! As its name denotes, this section is made for our two-legged friends with our dogs in mind… Breed-specific mugs, coasters, photo frames, cards and treat jars will delight everyone!